Maritime & Logistics
Global shipping company
Managing pricing, fleet allocation, and commercial flows across multiple routes, vessels, and international markets
Industry
Maritime & Logistics
Status
In production
Running at scale
Inbound emails scanned per month
Quotes produced per month
The challenge
A top container line struggled to keep pace with inbound demand. Quoting cycles ran in hours, with commercial teams stitching together pricing, fleet availability, and route data manually for every inquiry. Pricing decisions lagged the market, win rates suffered on time-sensitive moves, and routing optimizations weren't carried into the quote.
What we built
We built an agentic system that reads inbound customer emails, extracts the inquiry, pulls real-time pricing and fleet allocation data, and generates structured quotes within seconds. The system runs end-to-end inside the existing commercial workflow - no rip-and-replace of CRM, pricing engines, or routing tools.
The impact
What changed
Quoting cycle time
Quote throughput per commercial FTE
Channels automated end-to-end